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Sales Satisfaction Survey (SSI)
PBO Number
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PURCHASE EXPEREINCE
How courteous , Friendly and focused on your query was the salesperson? And are you satisfied with the performance of sales person
*
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Fair
Good
Excellent
N/A
DEALERSHIP FACILITY
Parking facility at dealership?
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Poor
Fair
Good
Excellent
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Sale person offer you tea or coffee?
*
Poor
Fair
Good
Excellent
N/A
Cleanliness of showroom?
*
Poor
Fair
Good
Excellent
N/A
Comfort of area where you & salesperson completed sale transaction?
*
Poor
Fair
Good
Excellent
N/A
Was product price, brochures & lead time displayed properly?
*
Poor
Fair
Good
Excellent
N/A
PAPER WORK EXPEREINCE
Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure?
*
Poor
Fair
Good
Excellent
N/A
DELIVERY EXPERIENCE
Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities ?
*
Poor
Fair
Good
Excellent
N/A
Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches, dent etc)?
*
Poor
Fair
Good
Excellent
N/A
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle) and helpfulness of staff at delivery time.
*
Poor
Fair
Good
Excellent
N/A
PRECEPTION ABOUT BRAND - TOYOTA
Are you satisfied with the performance of sales staff and Would you prefer/consider same dealership for your next vehicle purchase?
*
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Fair
Good
Excellent
N/A
What problems did you encounter?
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Full Name
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Customer Vehicle Details
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Vehicle Model & Type
Car Registration No
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Which Sale Person attend you?
Customer Type
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Bank
Car Driver
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Home
Showroom
Menu Toggle
Cars & MPVs
Menu Toggle
Yaris
Corolla X
Camry Hybrid
SUVs & Pickups
Menu Toggle
Corolla Cross
Revo
Fortuner
Hilux E
Hilux Single Cabin
Prado 250
Land Cruiser 300
Buses & Vans
Menu Toggle
Hiace
Hiace Deluxe
Coaster
Gazoo Racing
Menu Toggle
Revo GR-S
Fortuner GR-S
Price List
Buyers Guide
Departments
Menu Toggle
Sales
Menu Toggle
Booking ProcessÂ
Sales Team
Gallery
Campaigns
Services
Menu Toggle
Auto Care Center
Alloy Rim Repair Service
Car Inspection
Hybrid Service
Periodic Maintenance
General Repair
Express Maintenance
Accident Repair
Care & PreventionsÂ
Service Team
Gallery
Campaigns
Spare PartsÂ
Menu Toggle
PartsÂ
Accessories
Parts Team
Gallery
Campaigns
Customer Relations
Menu Toggle
Info
CR Team
Customer Satisfaction Survey (CSI)
Sales Satisfaction Survey (SSI)
T Sure
Menu Toggle
Info
Sell Your Car
T Sure Team
Gallery
Campaigns
Value Added Services
Menu Toggle
Toyota Protection Plan
Extended Warranty
Prepaid Periodic Maintenance
Appointment
Company
Menu Toggle
CSR
Menu Toggle
Health
Education
Enviroment
History
Achievements
Management Message
Feedback
Contact Us
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