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Customer Satisfaction Survey (CSI)
RO Number
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SERVICE INITIATION
Timeliness of handover process from Reception to Delivery.
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Fair
Good
Excellent
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SERVICE ADVISOR
Attention and Courtesy of Service Advisor. And responsiveness to your query.
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Fair
Good
Excellent
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DEALER FACILITY
Convenience of finding Customer Service Facilities (Customer lounge, washrooms, parts/cashier counter, etc.) and cleanliness of the dealership
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Fair
Good
Excellent
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SERVICE QUALITY
Did the service center deliver your vehicle at promised delivery time.
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Fair
Good
Excellent
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How do you rate the overall quality of repair work performed on your vehicle.
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Fair
Good
Excellent
N/A
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle)
*
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Fair
Good
Excellent
N/A
LOYALTY TOWARDS SERVICE
Please rate how likely you rate the quality of car serviced at this Toyota Dealership and would you recommend others in the future to us.
*
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What problems did you encounter?
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Full Name
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Customer Vehicle Details
Customer Vehicle Information
Vehicle Model & Type
Car Registration No
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Survey Type
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Workshop/Bodyshop Customer Type
Cash (Bodyshop)
Insurance (Bodyshop)
Workshop/Bodyshop Customer Type
Car Owner (Workshop)
Company Car (Workshop)
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Which Service / Bodyshop Advisor attend you?
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Home
Showroom
Menu Toggle
Cars & MPVs
Menu Toggle
Yaris
Corolla X
Camry Hybrid
SUVs & Pickups
Menu Toggle
Corolla Cross
Revo
Fortuner
Hilux E
Hilux Single Cabin
Prado 250
Land Cruiser 300
Buses & Vans
Menu Toggle
Hiace
Hiace Deluxe
Coaster
Gazoo Racing
Menu Toggle
Revo GR-S
Fortuner GR-S
Price List
Buyers Guide
Departments
Menu Toggle
Sales
Menu Toggle
Booking ProcessÂ
Sales Team
Gallery
Campaigns
Services
Menu Toggle
Auto Care Center
Alloy Rim Repair Service
Car Inspection
Hybrid Service
Periodic Maintenance
General Repair
Express Maintenance
Accident Repair
Care & PreventionsÂ
Service Team
Gallery
Campaigns
Spare PartsÂ
Menu Toggle
PartsÂ
Accessories
Parts Team
Gallery
Campaigns
Customer Relations
Menu Toggle
Info
CR Team
Customer Satisfaction Survey (CSI)
Sales Satisfaction Survey (SSI)
T Sure
Menu Toggle
Info
Sell Your Car
T Sure Team
Gallery
Campaigns
Value Added Services
Menu Toggle
Toyota Protection Plan
Extended Warranty
Prepaid Periodic Maintenance
Appointment
Company
Menu Toggle
CSR
Menu Toggle
Health
Education
Enviroment
History
Achievements
Management Message
Feedback
Contact Us
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