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Customer Satisfaction Survey (CSI)

Customer Satisfaction Survey Form

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RO Number

SERVICE INITIATION

Timeliness of handover process from Reception to Delivery.

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SERVICE ADVISOR

Attention and Courtesy of Service Advisor. And responsiveness to your query.

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Fair

Good

Excellent

N/A

DEALER FACILITY

Convenience of finding Customer Service Facilities (Customer lounge, washrooms, parts/cashier counter, etc.) and cleanliness of the dealership

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Fair

Good

Excellent

N/A

SERVICE QUALITY

Did the service center deliver your vehicle at promised delivery time.

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Fair

Good

Excellent

N/A

How do you rate the overall quality of repair work performed on your vehicle.

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Fair

Good

Excellent

N/A

VEHICLE DELIVERY PROCESS

Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle)

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Fair

Good

Excellent

N/A

LOYALTY TOWARDS SERVICE

Please rate how likely you rate the quality of car serviced at this Toyota Dealership and would you recommend others in the future to us.

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Fair

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Excellent

N/A

What problems did you encounter?

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Vehicle Model & Type

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Survey Type

Workshop

Bodyshop

Which Service / Bodyshop Advisor attend you?

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Home
Showroom
- Cars & MPVs
- SUVs & Pickups
- Buses & Vans
- Gazoo Racing
  - Revo GR-S
  - Fortuner GR-S
- Price List
- Buyers Guide
Departments
Appointment
Company
- CSR
- History
- Achievements
- Management Message
- Feedback
Contact Us

Toyota Airport Motors is one of the largest dealership in Punjab successfully operating as An Authorized 3S Toyota-Daihatsu dealership of Indus Motor Company Ltd. Its inauguration was held on 13th August 2010.

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